Western Mercantile Agency, Inc. has provided professional recovery and receivables management services since 1932. Founded in Coquille, Oregon, the agency was built on a commitment to integrity, professionalism, and personalized client service.

Over the decades, the agency has grown from a small local operation into a trusted recovery partner serving healthcare providers, utilities, government agencies, and businesses throughout the region.

In 1971, Patricia Webster joined the agency and played a key role in its expansion and modernization. After purchasing the company in 1986, she led the transition to fully computerized operations, strengthening efficiency, client service, and operational performance.

Michelle Gallino joined the agency in 1995 after growing up immersed in the business and learning firsthand the importance of professionalism, compliance, and strong client relationships. She assumed management responsibilities in 1999 and purchased the agency in 2017, continuing the company’s long-standing commitment to responsive service, accountability, and ethical recovery practices.

Today, Western Mercantile Agency remains focused on building long-term client relationships through professional account management, transparent communication, and recovery solutions tailored to the needs of regulated industries. The agency continues to combine decades of experience with modern technology and compliance-focused operations to support clients with professionalism, consistency, and care.